The hotel offers amenities for your comfortable stay and unforgettable experiences
Unforgettable Spa!
“The hydros therapy experience was incredible, and the 1-hour massage surpassed all my expectations!” view full review
Delicious Room Service!
“While the menu could be more extensive, the quality of the room service food was very satisfying and convenient.” view full review
Perfect Room Setup!
“We loved our first-floor seaside suite with a patio and recliner right in the water—truly a unique experience!” view full review
Amazing Pools!
“The pools were fantastic, especially the swim-up bar right outside our room, enhancing our vacation vibe.” view full review
General
Smoking allowed in designated areas
Wi-Fi
Parking
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
24-hour security
Adults only
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Horseback riding
Tennis court
Billiard tables
Table tennis
Aerobics
Services
Valet parking
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Outdoor dining area
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Board games
Children's play area
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Entertainment
Sun terrace
Spa & wellness centre
Steam room
Massage
Room features
Air conditioning
Mini-bar
Sitting area
Patio
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Cancun-Tulum Highway Km 95, Riviera Maya, Quintana Roo,
Xpu Ha,
Mexico,
77710,
Quintana Roo
Map view
Cancun-Tulum Highway Km 95, Riviera Maya, Quintana Roo,
Xpu Ha,
Mexico,
77710,
Quintana Roo
City landmarks
Playa Kantenah
1.2
km
Beach
Xpu-Ha Beach
2.4
km
Event hall
Playa Saasil Kantenah
1.1
km
Carretera
BioParque Lu'um Balam
1.2
km
Beach
Playa at Grand Palladium Kantenah Resort
200 m
Beach
Playa Xpu-ha
2.3
km
Night club
Rauxa Show
2.9
km
XPuha
2.6
km
Av. Cenote Minotauro
Xotik-Ha
2.7
km
Cenote TajMa Ha
3.2
km
Taj Mahal Cenote
3.2
km
Lake
Cenote Azul
4.3
km
Cenote snorkeling
4.3
km
Cenote Minotauro
3.6
km
Quintana Roo
Mayan Underworld
3.6
km
Bel Air Animal Park
3.8
km
Quintana Roo
Cenote Abierto
4.0
km
Carretera Tulum-Playa del Carmen
Jardin Del Eden Cenote
4.3
km
Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach
Dolphinaris Barcelo
4.7
km
Blue Cenote
4.3
km
Quintana Roo
Cenote Eden
4.3
km
Nature reserve
Kantun Chi
4.6
km
Cenote Ponderosa
4.4
km
Quintana Roo
Cenote, Garden of Eden
4.5
km
Ecopark Katun Chi
4.5
km
Hwy 307 Km 269
Cenote Cristalino
4.6
km
Dolphinus Barcelo
4.7
km
Cenote Chikin-Ha
4.7
km
Ruin
Adoratorio
5.8
km
Nearby
Kantenah Bay
110 m
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
friendly staff
gorgeous location
rocky water
limited dining options
8.0/10
Great
Rooms
8.3
Location
7.5
Service
8.8
Dining
7.7
Guest reviews
8.0/10
based on 6 reviews
8.9
8.9/10 based on 69 reviews
Richard
United States,
March
2024
8.2/10
My stay at the hotel was delightful. The rooms were conveniently located near the swim-up bar, but at times, the tranquility was interrupted by nearby construction. However, it didn't ruin the overall experience. The hotel seemed to have a lively party side and a more relaxed side, offering a unique atmosphere. I stayed in a poolside swim-up suite in the Infinity section, which lacked a bit of privacy due to the connecting sides.
Rooms
8.0
The rooms were comfortable and clean, with a minor issue of lack of privacy due to the connected sides.
Service
9.0
The service was exceptional with Axel, Maunel, Gaby, Claudia, Yeni, and David going above and beyond to address any concerns. Their friendliness and helpfulness made my stay even more enjoyable.
Location
7.0
The location was generally quieter, offering a peaceful environment. However, there was an issue with humidity in the room that affected our comfort.
Dining
9.0
I had a great dining experience, especially enjoying lunch and amazing breakfast at the Seaside Marketplace. The quality of food was top-notch.
Facilities
8.0
The hotel's facilities were well-maintained and offered a variety of services to make my stay convenient and enjoyable.
Billy
United States,
March
2024
7.6/10
My stay at the El Dorado Suites in Riviera Maya, Mexico was truly exceptional. The rooms are gorgeous, featuring a swim-up pool and bar, a spacious bathroom with a whirlpool tub, giant walk-in closet, and separate sinks. Although the overall cleanliness could be improved, I was still impressed with the suite's layout and amenities.
Rooms
8.0
The rooms are luxurious and spacious, with excellent amenities.
Service
9.0
The service was top-notch, with very welcoming and caring staff who were always eager to assist. Despite a minor hiccup regarding room changes, the staff remained friendly and accommodating.
Location
7.0
The hotel is nestled in a dense canopy of coconut trees, providing a lush and picturesque setting. Although beach access in the middle is limited due to a small wall, the ocean views are stunning, especially from the private area in the palms section.
Dining
7.0
The service from staff like Sergio was exceptional, creating a homely atmosphere during meals.
Facilities
7.0
The hotel offers a range of facilities, including car hire, housekeeping, shops, valet parking, and more. However, guests highlighted the presence of seaweed and rocks in the beach area as a downside.
Henry
United States,
October
2023
8.2/10
My stay at the hotel was simply amazing. The rooms were gorgeous, nice, big, and well-appointed. The service was top-notch, thanks to the fantastic entertainment staff and the incredibly friendly team. The location was beautiful and well-maintained throughout. However, the dining experience was a bit underwhelming. Overall, a great place to stay with a few minor drawbacks.
Rooms
9.0
The rooms were gorgeous, nice, big, and well-appointed. I had a fantastic stay on the fourth floor.
Service
9.0
The service was awesome, and the staff was very friendly and helpful. Special thanks to the entertainment staff and the Head Concierge.
Location
8.0
The location was stunning with beautiful, shady, and cool areas filled with wild animals. However, the rocky water was a downside.
Dining
7.0
The dining experience, especially at Driftwood, was good with a variety of options from sit-down to buffet.
Facilities
8.0
The facilities were well-maintained and offered a good range of services.
friendly staff
rocky water
Dan
United States,
September
2023
8.4/10
My stay at this hotel was fantastic! The rooms were huge and clean, making me feel very comfortable. However, the early morning noises were a bit of a downside.
Rooms
9.0
The room was huge, clean, and very comfortable.
Service
8.0
The service was excellent and very helpful.
Location
7.0
The surroundings are beautiful and extremely well-maintained, offering a relaxing atmosphere, but some aspects left a bit to be desired in comparison to other hotels.
Dining
9.0
The dining experience was amazing with fantastic food offerings and personalized service, but some organic options would have enhanced the experience further.
Facilities
9.0
The facilities were top-notch and well-maintained.
Friendly staff
Early morning noises
Walter
United States,
September
2023
8.6/10
I had a lovely stay at the hotel. The rooms are pretty spacious, and the bar right in front of us made it convenient to grab a drink. The ideal situation for peace and easy access to the pool bar was a highlight. However, I must warn you that if you want a sunbed, you'll need to get up early to reserve one before 7 am to enjoy the beautiful bespoke parts of the hotel.
Rooms
8.0
The rooms were spacious and comfortable.
Service
9.0
The service was excellent, with staff going the extra mile to make our stay perfect.
Location
9.0
The location offers stunning views and is well-maintained.
Dining
8.0
The dining experience was very good, especially the hand-made omelettes and seafood buffet.
Facilities
9.0
The facilities were wonderful, offering everything we needed for a comfortable stay.
Max
United States,
July
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious and modern, featuring a comfortable king bed and a large bathroom, but some areas felt a bit tired. The service was top-notch, with helpful beach butlers and staff members making the experience enjoyable. The location was beautiful with lush surroundings, although there were some concerns about the overall standard. The dining experience was okay, although the variety could have been improved. Overall, a decent stay with room for enhancement.
Rooms
8.0
My room was spacious and modern with a comfortable king bed and a large bathroom with separate areas for the shower and commode. Some areas looked a bit tired, but overall, they were clean and comfortable.
Service
9.0
The service was excellent, with attentive beach butlers and staff members always willing to help. From arranging upgrades to daily care, the service was top-notch.
Location
7.0
The location of the hotel was beautiful, with tree-lined surroundings creating a cool and shady atmosphere. However, there were mixed feelings about the overall standard and comparison with other similar resorts.
Dining
6.0
The dining experience was average, with some positives like being taken care of by friendly staff members. However, the variety in options could have been better to enhance the overall experience.
Facilities
The facilities were decent, offering a range of amenities and services to cater to different needs.